At Snora, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return policy in accordance with Cyprus eCommerce regulations.
Eligibility for Returns
- Items must be returned within 14 calendar days from the date of delivery.
- Products must be unused, unwashed, and in their original packaging with all tags attached.
- Personalized or custom-made items are non-returnable.
How to Return an Item
- Contact our Customer Support via email or phone to initiate a return.
- Provide your order number and details of the item(s) you wish to return.
- Please pack the item securely in its original packaging and ship it to the address provided by our support team.
Refunds
- Once we receive and inspect your returned item, we will process your refund within 5–7 business days.
- Refunds will be issued to your original payment method.
- Shipping costs are non-refundable, unless the return is due to a Snora error (wrong item, damaged product, etc.).
Exchanges
- Exchanges are possible if the requested item is in stock.
- Contact our Customer Support to arrange an exchange.
Contact Us
For any questions or assistance regarding returns, please reach out to:
Email: support@snorabrand.com
Phone: +357 95 992 389
We are committed to ensuring your shopping experience is smooth, safe, and enjoyable.
